1. How do I place an order?
Customers can place their orders in store, over the telephone or online if their school is listed.
2. Can I pay by card?
Yes! If you order in store you have the option to pay by cash or card. Unfortunately, we do not accept cheques. Online orders are paid through Paypal. Don’t worry if you don’t have a Paypal account, you can choose to enter card details instead.
3. How long will my order take to arrive?
This will depend on the time of year. Orders usually take up to 2 weeks to be completed. This gives us enough time to order garments if they are out of stock, embroider/print them, quality check and send out appropriately. During our busier months such as July, August and September orders take up to 4 weeks to be processed. This is due to the sheer volume of orders we receive. Please remember all of our garments are made to order.
4. Can I have my order delivered to school?
We do offer a free delivery to school service for certain schools. This option is not available for all schools and only applies to schools who have arranged delivery days with Pinders. Please note we deliver to schools once a week and each school has a scheduled delivery day. We cannot guarantee a specific time of day.
5. I can’t find my school on your website. What should I do?
If your school is not listed on our website that doesn’t necessarily mean we do not supply uniform for that school. If you are unsure and would like to check if we have your school on file, please contact our reception team on 0114 2513275 who will be happy to assist you.
6. How do I contact your other stores?
You can contact our Rotherham store on 0114 2513275.
Unfortunately, our Crystal Peaks store does not have a landline. If you would like to check stock levels at Crystal Peaks, please visit the store in the main shopping centre, next to Halifax bank.
7. What are your opening hours?
Our Aston store is open Monday to Friday 9am until 5pm.
The Rotherham store is open Monday to Saturday 9am until 5pm.
Crystal Peaks is open Monday,Tuesday,Thursday,Friday and Saturday 9am-5pm and Wednesday and Sunday Closed.
8. How do I return/exchange my items?
If you need to exchange or return an item please call the factory shop on 0114 2513275. Our reception team will organise a replacement or refund and discuss how is best to get it to you.
Please note; garments which are personalised with names or initials are non-returnable.
9. Can I have my own garments embroidered with my school’s logo?
Unfortunately, this is not a service we offer. The garments must be purchased from Pinders with the school badge already embroidered.
10. Do you do work wear?
Yes! Pinders also supply work wear for companies and individuals. Please call our reception team on 0114 2513275 for more information or call in to our Aston store where you can pick up a catalogue and get help with prices.
11. How do I get my child’s name printed on his/her PE kit?
Some schools allow their students to have their names/initials printed on their uniform or PE kit. You can organise this by calling our shop on 0114 2513275. Please note there is an additional charge for this service.
